Refund policy

Free size exchanges

If your swim briefs, shirt or accessory doesn't fit, email shop@palmstallion.com within 14 days of delivery and we'll send you a different size free of charge. Items must be unworn, unwashed, with tags attached and in their original packaging. You cover the postage to send the original back. Please do not post anything until we have approved your request by email; we will then send you the return address. We post your new size once the original arrives. One exchange per item.

Change of mind

For hygiene reasons, swimwear, underwear, jockstraps, thongs and socks are not eligible for change-of-mind refunds (swim briefs can still be exchanged for a different size as above). Shirts and accessories can be returned for a store credit or refund within 30 days of purchase if unworn, with tags attached. Return postage for change-of-mind returns is at the customer's expense, and original shipping charges are non-refundable.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, and this policy does not limit those rights. If an item is faulty, damaged, not as described, or you received the wrong item, contact us with your order number and a photo and we'll provide a repair, replacement or refund as the law requires. If a fault is confirmed, we'll reimburse reasonable return postage you have paid (please keep your receipt). This applies to sale items too.

How to start

Email shop@palmstallion.com with your order number and what you'd like to do. Please don't post items back before we reply, so we can make sure they reach us.

Refunds

Once we've received and checked your return, we'll let you know the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.