Shipping & FAQ

If your order does not qualify for Free Shipping, standard shipping rates may apply. Final shipping costs are shown at checkout.

USA: $8.00 USD
Canada: $10 CAD
Europe: $25 USD
Australia: $30 (as displayed at checkout)
Other Countries: from $20 USD

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking (if tracking is available for your service). You can also track your order by logging into your account and navigating to the order details page.

Orders are processed within 2–3 business days from when we receive your order. Processing times may be longer during peak periods.

Shipping times after dispatch are typically:

Australia: 3–8 business days
Australia Express: 2–4 business days
International: 10–25 business days
International Express: 5–9 business days

Orders ship from Australia. You may be responsible for import duties & taxes depending on where you reside. These charges are set by your local authorities and are outside our control. Please contact your local customs office for further information.

If an order is returned to sender due to an incorrect or incomplete address provided at checkout, or because it was not collected, we can either:

(1) Re-ship the order at the customer’s expense; or
(2) Refund the item price minus any original shipping costs and a $10 AUD processing fee.

Note: This does not limit your rights under the Australian Consumer Law for faulty or incorrectly supplied items.

Please check our full Size Guide.

We always aim to make sure our customers love our products. For change-of-mind returns (e.g., wrong size or you changed your mind), you can contact us within 30 days of purchase for a store credit or return, subject to the conditions below.

Hygiene items: For hygiene reasons, underwear, jockstraps, swimwear, and socks are not eligible for change-of-mind returns or exchanges.

Return shipping: For change-of-mind returns, return shipping is at the customer’s expense. Any original shipping charges are non-refundable.

Faulty / not as described / incorrect items: This policy does not limit your rights under the Australian Consumer Law. If you believe an item is faulty, not as described, or you received the wrong item, please contact us and we’ll work with you to provide a remedy. If a fault is confirmed, we will reimburse any reasonable return postage costs you have already paid (please keep your receipt).

To start a return request, please contact us at shop@palmstallion.com with your order number and details.