Shipping & FAQ

If your order does not qualify for our Free Shipping the following standard shipping rates apply:
USA: $8.00 USD
Canada: $10 CAD
Europe: $25 USD
Australia: $30 USD
Other Countries: from $20 USD

You can track your order by logging into your account and navigating to the order details page.

Orders are processed within 2-3 business days from when we receive your order. Shipping times after order processing are displayed below:

Australia: 3-8 business days
Australia Express: 2-4 business days
International: 10-25 business days
International Express: 5-9 business days

Orders from us ship from Australia. You may be responsible for import duties & taxes depending on where you reside. Unfortunately, we have no control over this and cannot be responsible for this. Please contact your customs office for further info.

In the event an insufficient address is provided and/or the order is returned to sender, the item can either be re-shipped at the customer's expense or refunded less a $10 AUD restocking fee plus the cost of shipping.

Please check our full Size Guide.

We always aim to make sure our customers love our products. If you are unsatisfied with your product, you can reach out for a store credit or return within 30 days of purchase. Please read below as exceptions apply.

Please note that personal items including underwear, jockstraps, swimwear, and socks cannot be returned or exchanged.

Return shipping is at the customer's expense. Both a store credit or refund can be requested.

To start the refund process, please contact us at shop@palmstallion.com.